The process is extremely simple. We will tow your vehicle into any licensed repair facility of your choice. When you arrive at the repair facility, you will then give your service contract to the service manager. He/She will then contact the claims department to verify that you do indeed have an existing policy with us. The claims department will then pay for the repairs directly over the phone with a corporate credit card. This is NOT a reimbursement program like others you will find at other companies. You do NOT need to pay for your repair bill first and then wait to be reimbursed. The only amount you will be responsible for is your deductible. You will be provided with a rental car so you have transportation while your vehicle is being worked on.